Privacy Policy
At ANKORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop at our online store.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Your name
- Email address
- Shipping and billing address
- Phone number
- Order and purchase information
- Payment information
- Information you provide when contacting us
We may also automatically collect information about how you use our website, such as your device, browser, IP address, and pages you visit.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Process payments
- Provide customer support
- Communicate with you about your orders
- Improve our website and products
- Prevent fraud and protect our store
- Send marketing emails if you have chosen to receive them
We do not sell your personal information.
3. Payments
Payments are processed through secure third-party payment providers. ANKORA generally does not have access to your full payment card details.
Payment providers handle your information according to their own privacy policies.
4. Cookies
Our website uses cookies and similar technologies to keep the store functioning, remember your preferences, understand how visitors use our website, and improve our services and marketing.
You can control cookies through your browser settings.
5. Sharing Your Information
We may share your information with trusted service providers when necessary to operate our business.
This may include:
- Shopify
- Payment providers
- Shipping and delivery companies
- Customer support services
- Email services
- Analytics and advertising providers
We only share information that is necessary for these services.
6. Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for certain uses
- Opt out of marketing communications
If you would like to exercise any of these rights, contact us at info@ankora-shop.com.
7. Marketing Emails
If you sign up for our emails, we may send you news, product updates, offers, and other marketing messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@ankora-shop.com.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online service can guarantee complete security of your information.
9. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
ANKORA
Email: info@ankora-shop.com