Refund Policy
At ANKORA, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us and we will do our best to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be:
- Unused and in its original condition
- In its original packaging
- Free from damage caused by use
To start a return, contact us at info@ankora-shop.com with your order number and a description of the reason for the return.
Please do not send your product back before contacting us.
Refunds
Once we receive and inspect your returned product, we will let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us at info@ankora-shop.com as soon as possible.
Please include your order number and photos of the product and packaging so we can resolve the issue.
Return Shipping
Unless the product is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.
Original shipping costs are generally non-refundable unless required by applicable law.
Non-Returnable Items
We may not accept returns for products that have been used, damaged after delivery, or returned without their original packaging, except where required by applicable law.
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check with your bank or payment provider.
If you still have not received your refund, contact us at info@ankora-shop.com.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have any questions about our Refund Policy, please contact us:
ANKORA
Email: info@ankora-shop.com